UK shipping takes 2-5 working days. International shipping varies based on location, typically between 5-10 working days. You’ll receive a tracking number once your order is dispatched.

Not at the moment, but we are working on adding more shipping options.

Yes, we ship worldwide.

UK shipping is £3.99. International shipping costs vary and are calculated at checkout.

We primarily use Royal Mail for UK orders and trusted courier services for international shipping.

If your order has not been shipped yet, we may be able to update your address. Email us as soon as possible with your order number and the correct address.

Tracking updates can take up to 48 hours. If it hasn’t updated after that, please email us and we’ll look into it for you.

Yes, we do.

Delays can happen due to customs, courier issues, or other unforeseen circumstances. If your order is significantly delayed, please reach out and we’ll assist.

Yes, once your order is dispatched, you’ll receive an email with your tracking details. You can also track your order on our website’s tracking page.

If your tracking shows delivered but you haven’t received your package, check with courier or your local delivery office. If you still cannot locate it, email us and we’ll assist.

UK orders take 2-5 working days, while international orders typically take 5-10 working days.

If your order has not been shipped yet, we may be able to modify or cancel it. Email us as soon as possible.

If your order hasn’t shipped yet, we may be able to update the size. Email us as soon as possible.

If your order has not been shipped yet, we may be able to modify the items. Please email us as soon as possible with your order details.

We accept major credit/debit cards and PayPal. We don’t accept Klarna or Clearpay.

No, we do not offer instalment plans.

Check your spam/junk folder first. Also, confirm that you entered the correct email at checkout. If you still can’t find it, email us and we’ll resend it.

If your order has not been shipped yet, we may be able to add items. Please email us as soon as possible.

You will receive a tracking number via email once your order is shipped. You can also track your order anytime on our website.

We accept returns for unworn items in their original condition within 7 days.

Email us with your order number and reason for return, and we’ll guide you through the process.

We do not offer direct exchanges, but you can return an item and place a new order for the correct size or color.

Refunds are processed within 5-7 working days after we receive your return.

Yes, return shipping costs are the customer’s responsibility.

Please email us with photos of the issue, and we’ll make it right as soon as possible.

Refer to our size chart or contact us for recommendations based on your height and preference.

Contact us with your height, and we’ll recommend the best size.

Yes, but if you prefer a looser fit, we suggest sizing up.

Measure from your shoulder to the desired length and compare it with our size chart.

If unsure, we recommend sizing up for a more comfortable fit.

Yes, our size chart is available on our website.

Unfortunately, we can only accept returns within the specified return window. If you're unsure whether you're still eligible, contact us and we’ll check for you.

Refunds are issued back to the original payment method used at checkout.

Refunds typically take 5-7 working days to process. If you haven’t received yours after this timeframe, please email us.

Once we receive your return, it takes 5-7 working days for the refund to be processed and appear in your account.

Our abayas are made from high-quality fabrics designed for comfort and elegance. Material details are listed on each product page.

Some of our abayas include matching hijabs. Please check the product description for details.

Yes, we restock items regularly. Follow us on Instagram or subscribe to our newsletter to stay updated. Sign up for restock notification for the item that you want on our website.

We restock on a weekly and monthly basis.

You can follow us on Instagram or subscribe to our newsletter for restock updates. You can also sign up for restock notification for the exact item that you want on our website.

We try to ensure accurate colors, but slight variations may occur due to lighting and screen differences.

We recommend hand washing or using a gentle cycle with cold water to preserve fabric quality.

Our fabrics are designed to resist shrinking and fading, but always follow care instructions.

Yes, use a low heat setting to avoid damaging the fabric or use a clothing steamer.

A steamer is the best option, but ironing on a low setting also works.

Yes, dry cleaning is a great option, especially for delicate fabrics.

Store your abaya on a hanger in a cool, dry place to prevent creasing.

We don’t currently offer student discounts, but we do have seasonal promotions.

Follow us on Instagram or subscribe to our newsletter for updates on sales and promotions.

Discount codes cannot be applied to already discounted sale items.

Yes, if you subscribe to our newsletter you should receive a discount code.

Please email us with your name and order number, and we’ll resolve the issue as quickly as possible.

Email us with your name, order number and a photo of the incorrect item, and we’ll sort it out for you.

Check with the Courier first. If you still can’t find it, contact us and we’ll assist.

Please check the status of your order by visiting the order tracking page on our website. If you still need help, let us know, and we’ll assist.

If your order hasn’t shipped yet, we can update it if you email us. If it has already shipped, we may not be able to change it.

You can email us at contact@cloakedt.com. We aim to respond within 24-72 hours.

No, we are an online-only store.

We currently do not offer WhatsApp support.

We usually respond within 24-72 hours.

Yes, we ship worldwide.

Shipping rates vary by country and are calculated at checkout.

This depends on your country’s import policies. Any duties or taxes are the customer’s responsibility.

Once shipped, you’ll receive a tracking number via email.

We’re always open to collaborations. Email us with your details and social media links.

We’re always open to brand ambassador. Email us with your details and social media links.

At this time, we do not offer gift wrapping.

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